Right of Withdrawal

Information on the right of withdrawal for distance contracts right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods. In order to exercise your right of withdrawal, you must

 

Wäscheflott Wien 
Rudolf Stekl KG
Online shop
Franzosengraben 11a/3a
1010 Vienna, Austria
Phone: +43 1 505 42
e-mail: office@waescheflott.com

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation 

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We will collect the goods. We will bear the cost of returning the goods. You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to examine their condition, properties and operation.

 

Returns: 

For returns, please contact our customer service at the e-mail address service@poolshop.at. We will completely organize the collection for you via our transport service provider. They will then contact you for the pick-up date. If you return goods to us yourself (please only by arrangement because of the costs), please send them to the following address:

 

Wäscheflott Wien
Rudolf Stekl KG
Online shop
Franzosengraben 11a/3a
1010 Vienna, Austria
Phone: +43 1 505 42
e-mail: office@waescheflott.com

 

Sample revocation form 

(If you want to cancel the contract, please fill out this form and send it back).

 

To:

Vienna Linen Fleet
Rudolf Stekl KG
Online shop
Franzosengraben 11a/3a
1010 Vienna, Austria
Phone: +43 1 505 42
e-mail: office@waescheflott.com

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

 

Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
Date

(*) Delete as applicable.

 

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